Dongle Error Codes

Error-Code	Meaning	Reason/Solution
H0001	Error in executable file	Error in application, please contact Grafis Support.
H0007	Dongle not found	Dongle not connected or Net dongle not available. With cloud license: Cloud ID probably not defined in license manager (see Admin Control Center - Configuration) or no internet connection.
H0019	Invalid update data	Invaldid data in update file, or update file damaged (V2C).
H0021	Invalid update counter	Updates not in correct followup order. No update can be left out or skipped.
H0025	Realtime clock has no power	Realtime clock inside the timer dongle has no more battery power. Contact Grafis Support for a new dongle.
H0027	TS detected	Only server dongles with a special licence permit can be used in a terminal server environment. Please contact Grafis Support.
H0030	Debugger detected	GRAFIS cannot be started while an application with debug option is active. Close all unnecessary development environment (e.g. MS Developer Studio) and try again.
H0031	Feature not found	After changing the dongle, you may have forgotten to install the dongle update. You may have connected the wrong dongle or started an incompatible GRAFIS application (too old/too new).
H0033	Unable to access runtime	Runtime environment for the dongle must be installed.
H0039	Broken session	Connection with the dongle has been interrupted. Server dongles often experience connection problems (or server restart), local dongles may have hibernation mode activated.
H0040	Communication error	Communication error with the Remote Licence Manager (for server dongles). There are likely to be network issues.
H0041	Feature has expired	The licence term has expired on a timer dongle. For dongles with a counter, the number of programme starts may have been exhausted.
H0042	LM too old	The installed dongle driver/runtime is too old.
H0045	System time has been altered.	System time has been altered or manipulated. Try to restart Windows.
H0046	Security channel error	The driver may be outdated. Especially with server dongles, the latest driver software (runtime) must also be installed on the server. The dongle's firmware may also be too old.
H0050	No matching features found.	It is possible that a required update for the dongle has not yet been installed. Please check whether you received update instructions for the dongle with your GRAFIS upgrade.
H0054 / H0055	Update too old / new.	This error always appears when dongle updates are performed in the wrong order. Each update must be installed in the correct order; none may be omitted.
H0091 With cloud license only.	Your license is in use on another machine.	Older GRAFIS instances may not have been completely closed before restarting Windows and are still occupying sessions in the Cloud Licence Manager. This message usually appears in connection with Windows or Grafis updates. Typically the problem disappears after a few minutes, up to a maximum of 1 hour. In newer driver versions, the licence can be transferred.
H0092 With cloud license only.	Your cloud ID is used on too many workstations.	You attempted to install the Cloud ID on too many computers. By default it can only be used on one computer. If you wish to transfer the Cloud licence to a new computer, please contact Grafis Support.
H0093 With cloud license only.	Cloud identity server not ready.	The cloud licence server is unavailable. Contact Grafis Support.
H0103 With cloud license only.	Cloud identity expired.	Your cloud identity or cloud licence is no longer valid.